Early on in my career I was immersed in a client’s high profile organizational crisis that continually made state and local headlines.

I was having unusual difficulty getting a balanced – level –  story from (more…)

Make no mistake. In being forthright and forthcoming, there are also times when one’s communicator – and communications strategist – cannot tell everything he or she knows. Often this stems from (more…)

Who will get the dreaded bad news out first? Your employees. Oh no, not my employees. Never. (more…)

All crises start at the same place. I mean all of them – whether it’s the BP oil spill or (more…)